Wagtail Privacy Policy (Australia)

Last updated: 02/09/2025

Wagtail (“we”, “our”, “the platform”) values your privacy. This policy explains how we collect, use, and protect personal information from buyers, sellers, and other users of our marketplace platform. By using Wagtail, you consent to the practices described below.

1. Information We Collect

A. Account Information

  • Name, email address, phone number
  • Date of birth (for eligibility verification)
  • Billing and shipping addresses

B. Payment & Financial Information

  • Credit/debit card details and other payment methods (processed securely via Stripe)
  • Transaction history and payouts (for sellers)

C. Marketplace Activity

  • Items listed or purchased
  • Videos, images, and other content you upload
  • Communication with other users and Wagtail support

D. Technical Data

  • IP addresses, device type, and browser information
  • Cookies and usage analytics

2. How We Use Your Information

  • To operate the marketplace: facilitate buying, selling, shipping, and payments
  • To provide customer support: respond to inquiries, disputes, or complaints
  • To verify accounts: eligibility and compliance with Australian law
  • To communicate: send order confirmations, notifications, or policy updates
  • To comply with legal obligations: taxation, anti-fraud, or consumer law compliance
  • To improve the platform: analytics, user experience, and service optimization

3. Disclosure of Information

We may share your personal information in the following circumstances:

  • With sellers or buyers: to fulfil orders and communicate regarding purchases or sales
  • With service providers: payment processors (Stripe), shipping carriers, or IT providers
  • For legal reasons: to comply with law, prevent fraud, or enforce platform policies
  • With consent: if you explicitly agree to share your information

We do not sell your personal information to third parties for marketing purposes without your consent.

4. Data Retention

  • We retain your personal information as long as your account is active or as needed to comply with legal obligations, resolve disputes, and enforce agreements.
  • Data may be anonymized or aggregated for internal analysis or reporting.

5. Security of Information

  • We implement technical and organisational measures to protect your information from unauthorised access, disclosure, or misuse.
  • While we take all reasonable precautions, no online platform can be guaranteed fully secure, so you use Wagtail at your own risk.

6. Your Rights

  • You may access or correct your personal information by logging into your account or contacting support.
  • You may withdraw consent to receive marketing communications at any time.
  • For complaints about privacy, you may contact Wagtail or escalate to the Office of the Australian Information Commissioner (OAIC) if necessary.

7. Cookies & Analytics

  • Wagtail uses cookies and analytics tools to enhance platform functionality and understand user behaviour.
  • You may disable cookies in your browser, but some platform features may not function properly.

8. Children & Minors

  • Wagtail is not intended for users under 18. We do not knowingly collect personal information from minors.
  • Parents or guardians must supervise underage users who have legal permission to use the platform.

9. Changes to This Policy

  • We may update this policy from time to time.
  • Any changes will be posted on the platform with the “Last updated” date.
  • Continued use of Wagtail after changes constitutes acceptance.

10. Contact Us

For any privacy inquiries or complaints, contact:

admin@wagtailfashionhub.com.au